How might we build trust in an untrusting world?

*Excerpt from the article…

“We live in a divided world. My country is fractured. Your country is fractured. Everywhere I’ve been of late, from Brazil to Italy, from the Philippines to Nigeria, I see struggles to address fractured societies. Deep fissures of ethnic, religious, economic conflict.

The underlying issues are longstanding. They are further challenged by changes in the global politic. Open markets and borderless capitalism drive fear of lost jobs. Growth in immigration is perceived to disrupt culture, to disrupt religion. And yes, these challenges have been exacerbated by the frictionless means of expression enabled by the Internet.

We see frustration with the perceived value of democracy. We see less willingness to engage in constructive dialog. When the motivation to achieve compromise or consensus is lost, democracies break down.

We live in a highly polarized world. History warns us. It tells us that polarization stretched to the breaking point does not end well. You can go back centuries on that one. The only thing that has changed over time is that communications technology makes it all happen faster.

As technologies of media progressed, from the printing press to radio to television, it became easier for people to consume more and more information. However, the ability to speak to the people, to influence them at scale — good, bad, or indifferent — was limited to a privileged few. Participation was not diverse, minority voices were not fairly represented.

The Internet changed that. It put a printing press in everyone’s hands. Everyone had the opportunity to share his or her voice in the public square. Millions did. It enabled diverse voices to express themselves to every person in the world, or more precisely, to anyone willing to listen.”